Author Archive

Apr 27 2017

Don’t fall for this Mother’s Day scam

Coupon scams are common around the holidays, and Mother’s Day is no different. Beware of this fake coupon from Lowe’s used by scammers to steal your information.
Apr 17 2017

Should insurance company cancel 90-year-old’s policy? You decide.

Long-term care insurance can be a very smart investment. But if you ever miss a payment, your policy could be terminated. See what happened when a 90-year-old man missed a payment after he was “confused” following an
Apr 10 2017

Bank misplaces payments, threatens foreclosure, customer says

A homeowner got into financial trouble, but came to an agreement with TD Bank over his mortgage. He paid in full and on time, but the bank misplaced payments, the homeowner said. Before long, he received a
Apr 6 2017

Is the “Can you hear me?” scam really a scam?

We’ve all gotten the call. When you answer, the caller asks, “Can you hear me?” Reports say these calls are scams because the caller is trying to get you to say “yes” so they can use your
Apr 3 2017

Catholic hospital retiree pension almost broke

Decades ago, Catholic hospitals petitioned the IRS to change the status of their pensions to “church plans,” which meant they wouldn’t be subject to federal pension protections. The IRS said yes, and now one plan is almost
Mar 28 2017

Man swallows dental bridge during knee surgery. Who should pay?

After a man swallowed his permanent dental bridge during a surgery, his dentist said insurance wouldn’t pay to replace it because the lost bridge was too new. For months, the consumer fought for the anesthesiologist and the
Mar 16 2017

Medicare patient suspects fraud. See why she was wrong.

Soaring medical costs is a good reason for consumers to pay close attention to their bills. And to be on the lookout for fraud. See why one Medicare patient suspected fraud, and why she was wrong.
Mar 9 2017

What happens to gold teeth when someone is cremated?

A light bulb went off for a retired dentist who has some gold teeth. He asked what happens to gold teeth, and other metals, when someone is cremated.  We found out.
Mar 6 2017

Man wants $1,500 AT&T credit returned

If you overpay your bills, there are rules governing what companies can do with your overpayment. See what one man had to do before he could get back extra money he paid on his AT&T bill.
Feb 27 2017

Have a mailbox? See the scary ‘identity takeover’ that could happen to you

It’s a consumer nightmare. A scammer changes your address with the postal service, then goes crazy with your debit card. See how it happened to one consumer.
Feb 20 2017

Holding ‘hostage’ a dead senior’s money – legally

If you have a family member living in a Continuing Care Retirement Community, or CCRC, you could be in for a big surprise when your relative dies. So how in most states, the facility can hang onto
Feb 13 2017

How a non-existent ‘surgery’ during ER visit cost $30K

When a guy fell off his bike, he needed medical care for a broken wrist and clavicle. He never saw the doctor and he never had surgery, but he was charged nearly $30k for “surgery,” according to
Feb 6 2017

Parents-to-be get the runaround – and two broken cribs – from Babies”R”Us

How many calls to a company’s customer service department should it take to correct a mistake? See why to took more than 10 calls for one couple to get a new crib from Babies”R”Us – but it
Feb 2 2017

Buyer beware… at your library?

It’s always important to read the fine print of a transaction, but there are times you may not think to look. See what happened to one man’s quest for a refund after he was wrongly told to
Jan 26 2017

Job scam targets college students

College students always need money, and scammers are trying to take advantage with a job offer that’s nothing but trickery. Learn more here.